Getting the right freight forwarder in China is like solving a Rubik’s Cube. We’ll break this down to bite-sized bits.
Find out what experience is. You’re crossing a bridge that is rickety. Would you rather trust a guide who has years of experience or someone new to the online world? Consider a business that is experienced. Old-timers are likely to have already seen and solved every logistical problem.
We’ll now discuss specialization. All freight forwarders do not have the same skills. Some freight forwarders specialize only in air cargo, while others excel at ocean shipping. Why would you want to hire a pastry chef who is a master of the art for grilling steaks? What are their specialties? See if that aligns with what you need.
Learn their networks. Imagine that you have to make a flight and the taxi driver doesn’t know any back roads without potholes. The best fretenders -yes, that’s a new term I coined– are those who have established strong relationships with local haulers, airlines and ports. Other words, your goods will move smoothly because they have VIP access.
Transparency in business is essential. Imagine yourself in a confusing maze, with no way out. You feel the same way when you deal with companies which keep you in dark. You want to choose companies who offer tracking in real time and regular updates on your shipments. Don’t try to solve the mystery of where your package is by playing Sherlock Holmes.
Review reviews. Check reviews. It’s the same as peeking into your friend’s test results. What past customers say. The reviews should sound as if people are writing letters of love. Avoid companies who have many complaints.
It can be difficult to figure out the cost. Sure, dirt-cheap sounds tempting. What you pay is what you will get. Imagine spending less on shoes and then having them crumble the following day. Value and cost should be considered. Avoid sacrificing reliability or quality to save money.
Credentials. Consider credentials. Certifications from FIATA to IATA or NVOCC represent quality. These badges prove that the company is well-organized and follows industry standards.
Background check the customer service. If you have any issues with your shipment, a good team of response specialists can save the day. Watch how they deal with problems. What will happen if they don’t help you out?
Do they know about tech? It’s not rocket science but you should make sure that they are on the cutting edge of technology. Tracking, bookings electronically, and keeping you updated should be no stranger to them.
Finally, consider the visual communication. Are they quick to respond? They are they straightforward, jargon free and do not use industry lingo or throw it around like confetti. Clear communication is priceless.
It doesn’t need to be as complicated as untangling a thousand Christmas lights. You’ll be able to navigate this maze easily with these tips. Soon, your shipment will be moving, looking as easy as sliding through butter.